Express Your Concerns: Get Free Stuff!

Because my family has certain dietary concerns, we sometimes have a more limited range of foods that we buy. When we find something we like, we often stick with it, like rice cheese or gluten-free pretzels. Occassionally we will purchase a less-than-quality product that we usually have no problems with. On these rare occassions, I will contact the consumer concerns department of the manufacturer and they are usually more than happy to replace the product. For example, I bought a bag of Kettle Brand Sea Salt and Black Pepper Chips and almost all of them were smashed. I wrote a quick note to the company telling them how decadent these chips are, but that I had the experience. Since I had the UPC code and production code date, it was extra helpful to them to investigate the problem. The representative also offered to send me two free bags (and it arrived shortly thereafter). I responded to this service by saying, "Great, I will take them into my work and share their deliciousness." She then responded and said she would also send me coupons for free products and those arrived too! So with a little honesty and follow-through, I got four free bags (big bags!) of my favorite potato chips. Now I am awaiting a response from Galaxy Foods in response to a bad batch or shredded rice cheese.

The key to this whole process it to be honest and greatful for the usually consistent and good quality of product they offer. If you gripe without offering some constructive consumer criticism or praise, you probably won't be as well-received as if you are polite, kind, and thankful.